We often get calls to help clients who are having problems receiving email.\u00a0 Email is a medium we have all come to absolutely rely on 24\/7.\u00a0 Most of us are even plugged into our various email accounts on our smartphones, all the time and everywhere.<\/p>\n
But occasionally we notice that we have not received any email in awhile, or we get a call from someone who sent us an email and they are wondering if we received it, because they have not received a reply from us and it is something urgent.\u00a0 Upon closer examination it becomes apparent that our email is not working.<\/p>\n
First, are you connected to the Internet?\u00a0 Open a Web\u00a0 browser and see if you can surf the Web.\u00a0 I like to go to cnn.com<\/a> or a similar site that has a date-time stamp displayed so I know I’m not looking a cached page.\u00a0 Is your Internet access working?\u00a0 If yes, read on…<\/p>\n If you use more than one device (say, your computer and smartphone or tablet) to access your email, then first check to see if any of the other devices is receiving email successfully.\u00a0 You would see this if there are new messages on that device that are not on the devise that is not getting email.\u00a0 If that second device does have newer email, then that shows that the mail server is working and therefore the problem is the original device connection to the mail server.<\/p>\n If you only access your email account with one device, then try this.\u00a0 The first thing we suggest is to login to your email account using a Web mail interface if you have that available (our clients do).\u00a0 This means you open a Web browser and navigate to the proper Web address for your Webmail.\u00a0 You will need your username and password to login.\u00a0 Obviously you will need to have your password…<\/p>\n Once logged into your Web mail, see if there are recent unread emails in your inbox that have not downloaded to your device.\u00a0 If there are, then your computer (or whatever device you’re using) is not connecting to the mail server.<\/p>\n For a computer, the best first course of action is to close your email software and restart it.\u00a0 If that solves the problem new unread email should start downloading.<\/p>\n If that does not work then try rebooting the computer.\u00a0 This can solve a host of problems including any WiFi or other local network issues you may have.<\/p>\n If rebooting your computer does not work, you can also reboot the router to see if that fixes the problem.<\/p>\n Is your email hosted at your own or another private domain name?\u00a0 If so, check to see if the domain name registration may have expired.\u00a0 You can do this by using any WHOIS query tool.\u00a0 We have one located here<\/a>.\u00a0 Look at the renewal date shown at or near the bottom of the returned record.\u00a0 Is that date in the past?\u00a0 If so, this is the first problem to solve!\u00a0 It will likely fix the broken email problem.<\/p>\nI Only Have One Device…<\/h3>\n
My Computer Is Not Connecting to the Email Server<\/h2>\n
Email STILL Not Working?<\/h2>\n